Terms of service

Last Updated: 3 October 2026

OVERVIEW

This website is operated by Artisan Wellness Limited (trading as Artisan Alume). Throughout the site, “we”, “us” and “our” refer to Artisan Wellness Limited. By visiting our site or purchasing from us, you agree to these Terms of Service.

SECTION 1 – PRODUCT INFORMATION

Medical Disclaimer: Our products, including GreenGlow and ZenMoon, are not intended to diagnose, treat, cure or prevent any disease. Always consult a healthcare professional before starting a new regimen.

Botanical ingredients may vary in colour, texture or taste between batches. This does not limit your rights if a product is faulty or does not meet applicable consumer guarantees.

SECTION 2 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your place of residence. You may not use our products for any illegal or unauthorised purpose. A breach of these Terms may result in termination of your access to our services.

SECTION 3 – PRICING & GST (NEW ZEALAND)

Website prices are in New Zealand Dollars (NZD). Prices for orders delivered within New Zealand include GST.

Prices for one-time purchases may change. Subscribers will receive at least 30 days’ email notice before changes affecting their recurring rate.

SECTION 4 – SUBSCRIPTION POLICY

By selecting a subscription, you agree to recurring billing at the selected interval until you cancel. You may cancel or pause through your customer portal. Make cancellations or pauses at least 72 hours before your next billing date to avoid the next order being processed. Refer to our Purchase & Subscription Policy for full details.

SECTION 5 – GUARANTEE & REFUND POLICY

First-time New Zealand customers purchasing a single individual GreenGlow or ZenMoon bag may request a refund of its purchase price if dissatisfied, even if the bag is empty. Contact us within 30 days of delivery. Multi-packs, The Luminous Ritual and other sets, and repeat orders are excluded.

Unopened products may be returned within 30 days of delivery under our Refund Policy. Outside our first-purchase guarantee, opened or used products are not eligible for change-of-mind returns. This does not affect remedies for faulty products or statutory consumer rights.

If your order arrives damaged or with a compromised seal, contact info@artisanalume.com as soon as reasonably possible, with photographs where available. For other quality concerns, contact our team as soon as reasonably possible. A delay in reporting does not remove your statutory rights. We assess issues under our Refund Policy and applicable consumer law.

SECTION 6 – STORE CREDIT & PROMOTIONAL TERMS

Promotional store credits issued by Artisan Wellness Limited, including the $14 One-Off Item Reward, $29 One-Off Ritual Reward and $15 Lapsed Customer Credits, are subject to the following conditions:

  • No promotion stacking: Credits cannot be combined with other discounts, promotional codes, flash sales or limited-time offers. Only one credit or discount code may be applied per order.
  • Subscription exclusions: Credits are for standard one-off purchases only, not existing automated subscriptions, renewals or recurring subscription orders.
  • Non-transferable and no cash value: Credits are linked to your registered customer account email, cannot be transferred or exchanged for cash, and cannot be applied retrospectively.
  • Expiry: Promotional and winback credits are valid for a maximum of 30 days from issuance. Unused balances expire and cannot be reissued.
  • Clawback on refunds: If an order earning a promotional credit is cancelled or refunded under the first-purchase guarantee, the related credit is voided. If already spent, its value is deducted from the guarantee refund, to the extent permitted by law. This does not limit statutory remedies.

SECTION 7 – BILLING & ACCOUNT INFORMATION

We reserve the right to refuse orders, subject to applicable law. You agree to provide current, complete and accurate purchase and account information. Artisan Wellness Limited is not responsible for failed deliveries caused by incorrect addresses you provide, except where applicable law requires otherwise.

SECTION 8 – ERRORS, INACCURACIES & OMISSIONS

Site information may contain errors relating to descriptions, pricing, promotions or availability. We reserve the right to correct errors, update information or cancel orders affected by inaccurate information, subject to applicable law.

SECTION 9 – PROHIBITED USES

You may not use the site for unlawful purposes, infringe intellectual property rights, transmit viruses or malicious code, or spam, phish or scrape content.

SECTION 10 – LIMITATION OF LIABILITY

To the maximum extent permitted by New Zealand law, Artisan Wellness Limited shall not be liable for injury, loss, claims or direct or indirect damages arising from use of our products. Nothing in these Terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including rights under the New Zealand Consumer Guarantees Act 1993.

SECTION 11 – INDEMNIFICATION

You agree to indemnify and hold harmless Artisan Wellness Limited and its affiliates from third-party claims arising from your breach of these Terms, to the extent permitted by law.

SECTION 12 – GOVERNING LAW

These Terms are governed by the laws of New Zealand.

SECTION 13 – CONTACT

Questions about these Terms may be sent to Artisan Wellness Limited at info@artisanalume.com.