Shipping policy
Dispatch & Delivery Timing
At Artisan Alume, we ship our premium wellness blends directly from our facility in Auckland, New Zealand.
Processing Time: Orders are typically dispatched within 1–2 business days.
Tracking: You will receive a shipping confirmation email with a tracking link once your order is dispatched.
Shipping Rates & Delivery Times
New Zealand (Domestic)
Orders $99.00 and up: FREE
Orders $0.00 – $98.99: $6.90 NZD Flat Rate
Estimated Delivery: 1–3 business days.
Australia
Orders $125.00 and up: FREE
Orders under $125.00: $14.90 NZD Flat Rate
Estimated Delivery: 3–5 business days.
International Regions
We offer competitive flat-rate shipping to our global "Tribe" members.
| Destination | Rate | Estimated Delivery |
| USA & North America | $24.90 USD | 5–8 business days |
| Europe | €24.90 | 5–8 business days |
| Asia & Cyprus | €14.90 | 5–8 business days |
Customs, Duties & Taxes
For orders outside of New Zealand, your shipment may be subject to import duties and taxes (including VAT) once it reaches your destination country.
Responsibility: These charges are the sole responsibility of the customer. Artisan Wellness Limited is not responsible for these additional costs.
Compliance: Please check with your local customs office regarding the import of wellness supplements before placing your order.
Delivery Issues
Incorrect Addresses: Please double-check your shipping details at checkout. We cannot redirect packages once dispatched. A redelivery fee will apply if a package is returned to us due to an incorrect address.
Damaged Items: If your order arrives damaged, please email info@artisanalume.com within 48 hours of delivery with photographic evidence of the packaging and product.