FAQ
CUSTOMER CARE & KNOWLEDGE BASE
Frequently Asked Questions
Everything you need to know about our sourcing standards, specialized botanical delivery systems, and your premium order experience.
🌿 General & Brand
What makes Artisan Alume different from other supplement brands?
Artisan Alume is built on the principle of Botanical Integrity. Unlike mass-produced brands, we specialize in custom, small-batch formulations crafted in Auckland, New Zealand. We prioritize high-potency, bioavailable ingredients like our 20% Ceremonial Matcha and strictly avoid unnecessary fillers, artificial colors, or "nasties."
Are your products made in New Zealand?
Yes. All our supplements are proudly manufactured in Auckland by Vitalabs NZ, a premier facility that operates under strict MPI (Ministry for Primary Industries) and GMP (Good Manufacturing Practice) standards.
What is your "30-Day Empty Bag" Guarantee?
We believe in the quality of our botanicals. We encourage you to use the entire bag of GreenGlow or ZenMoon to experience the full cumulative benefits. If you aren't completely satisfied after 30 days of consistent use, we will provide a full refund even if the bag is empty.
🧬 The Lipid Shuttle System
What is the "Lipid Shuttle System" and why does it matter?
Think of it as a VIP transport for your nutrients. Most superfoods are "water-shy," meaning they struggle to get past your stomach acid. We wrap our ingredients in healthy Organic Coconut fats and Sunflower Lecithin. This "shuttle" protects the nutrients and delivers them directly to your cells so you actually feel the benefits instead of just washing them away.
Do I need to add milk or any fats to my drink?
Nope! That’s the beauty of our craft. We’ve already built the "Shuttle" into the powder. Whether you mix it with hot water or your favorite milk, the Lipid Shuttle System is already there, ready to work.
🧪 Product & Ingredient
When is the best time to drink GreenGlow?
GreenGlow is your "Morning Spark." With Ceremonial Matcha for steady energy and Coconut Water for hydration, it’s designed to replace your second cup of coffee or your sugary sports drink.
Will ZenMoon make me feel groggy in the morning?
Not at all. ZenMoon uses Ashwagandha and Carob to help your body reset and manage stress. It’s caffeine-free and designed to help you wind down naturally, so you wake up feeling refreshed, not "drugged."
Are these products vegan and gluten-free?
Yes! We use 100% plant-based, raw ingredients. No dairy, no gluten, and no artificial "junk" fillers.
What are the primary benefits of GreenGlow?
GreenGlow is designed for sustained morning focus and cellular vitality:
- 20% Ceremonial Matcha: Provides a jitter-free energy boost and is rich in L-Theanine, which supports mental alertness and a relaxed mood.
- 15% Moringa Leaf: A nutrient powerhouse delivering natural vitamins and iron.
- 35% Organic Coconut Water: Natural electrolytes for optimal hydration.
- 5% Premium Spirulina: Rich in chlorophyll and antioxidants for immune support.
Does GreenGlow contain any sweeteners?
We use a 1.00% inclusion of Pure Monk Fruit Extract. This provides a natural, clean sweetness without the glycemic spike of sugar or the aftertaste of artificial sweeteners.
How does ZenMoon help with stress and sleep?
ZenMoon is a restorative blend focused on nervous system support:
- 400mg Ashwagandha Extract: A potent adaptogen that supports the body's ability to respond to stress and maintain balanced cortisol levels.
- 55% Organic Coconut Milk: Provides healthy fats that aid in the absorption of our fat-soluble botanicals while creating a creamy, chocolatey texture.
- Warm Botanicals: Ceylon Cinnamon, Cardamom, and Nutmeg support digestion and relaxation.
Why does my powder have small clumps?
Clumping is actually a sign of quality! Because we use real fats (Coconut Milk) and zero chemical anti-caking agents, the powder can occasionally settle. A quick stir or a frother will make it perfectly creamy again.
Is ZenMoon a sedative?
No. Unlike sleep drugs, ZenMoon uses natural ingredients like Ashwagandha to support your body’s own relaxation response, helping you wind down naturally for higher-quality recovery.
☕ Usage & Preparation
How do I prepare my Artisan Alume drink?
Because we refuse to use chemical emulsifiers, our raw botanicals require a little movement:
- GreenGlow: Shake well in cold water or whisk into your morning smoothie.
- ZenMoon: For the ultimate ritual, froth or whisk into warm (not boiling) water or your favorite nut milk for a "Moon Milk" experience.
Why do I see a small amount of sediment at the bottom of my glass?
That is the "Artisan" difference. We use real plant fibers and extracts rather than highly processed, water-soluble chemicals. This sediment is pure botanical goodness—simply give it a quick stir and enjoy.
📦 Safety & Ordering
Are your products suitable for everyone?
Our formulas are intended for healthy adults. If you are pregnant, breastfeeding, or taking medication (especially blood thinners or blood pressure medication), please consult a healthcare professional before starting any new supplement.
How should I store my supplements?
Store in a cool, dry place away from direct sunlight. Ensure the resealable pouch is fully closed after each use to maintain the freshness of our active botanicals.
🗝️ The Founders Club & Pre-Orders
What does "Pre-Order" mean?
We are currently in our small-batch production phase. By ordering now, you become a Founding Member. This secures your bag from our very first run at a special "thank you" price.
When will my order ship?
We are approximately 2-3 weeks away from shipping. You will receive a tracking number the moment your ritual leaves our studio and begins its journey to you.
🌙 Our 30-Day Good Faith Promise
What exactly is your 30-Day Empty Bag Guarantee?
We want you to experience our rituals with absolute peace of mind. If you try your very first single bag of ZenMoon or GreenGlow and don’t love how it fits into your routine, we will give you a 100% product refund, even if you've finished the bag. Available for our first-time New Zealand customers.
How do I claim my 30-Day refund?
No need to mail anything back! Simply email our care team at info@artisanalume.com within 30 days of delivery. To help us process your claim and maintain our strict quality controls, we just ask that you include a clear photo of the batch number on the back of your bag.
💰 Store Credits & Wellness Rewards
Can I use my store credits on subscriptions?
Our monthly subscriptions are already heavily discounted to help you build a consistent health habit. Because of this, store credits are redeemable against standard, one-off purchases only and cannot be applied to automated subscription renewals.