A LITTLE MORE DETAIL

Frequently Asked Questions

Ingredients, preparation and everyday rituals.

What makes Artisan Alume different?

We focus on carefully selected botanical ingredients, considered formulations, distinctive flavour and simple daily rituals.

How do I prepare GreenGlow?

Mix one level scoop with 200–250ml of chilled water or plant-based milk. Shake or whisk until evenly mixed. Follow the serving information on your product packaging.

How do I prepare ZenMoon?

Mix one level scoop with 200–250ml of warm, not boiling, water or plant-based milk. Whisk or froth until smooth. Follow the serving information on your product packaging.

Can I use plant-based milk?

Yes. Plant-based milk can be used with either blend and can add extra body and creaminess.

What do the blends taste like?

GreenGlow has an earthy matcha profile with lemon and mint notes. ZenMoon is creamy and warming, with carob and aromatic spices.

Does GreenGlow contain matcha?

Yes. Matcha is part of the GreenGlow formulation and contains naturally occurring caffeine.

What is the base of ZenMoon?

ZenMoon uses coconut and medium roast carob, with ashwagandha and warming spices. Check your product packaging for the full ingredient list.

Where can I find dietary and allergen information?

Refer to your product packaging for the ingredient list and allergen information. If you have a specific dietary requirement or allergy, contact info@artisanalume.com before ordering so we can help you check the relevant product information.

Why might I see some settling?

Botanical powders can settle. Give the drink a shake, stir or whisk before enjoying.

How should I store the pouches?

Keep each pouch sealed in a cool, dry place away from direct sunlight.

Can I use the products with medication?

If you take medication, are pregnant or breastfeeding, or have a medical condition, speak with an appropriate healthcare professional before using the products.

What goes into the Artisan Alume formulations?

Our formulations combine carefully selected botanical and supporting ingredients, with each ingredient chosen for its role in flavour, texture and the overall drinking experience.

Can I subscribe?

Subscription options are available where shown on the product page. Review the subscription terms before purchasing and manage your subscription through the customer portal.

Where can I find shipping and return information?

Review our shipping and return policies before ordering. Available shipping options and charges are shown at checkout.