Return & Refund Policy

Return and Refund Policy

Last updated: June 27, 2026

At Artisan Alume, we want you to be completely satisfied with your purchase. Please read our policy below regarding returns, refunds, and replacements.

1. 30-Day Satisfaction Guarantee (First-Time Customers)

We offer a 30-day "Empty Bag" satisfaction guarantee exclusively for first-time customers on their first purchase of a single, individual formula (GreenGlow or ZenMoon).

  • The Guarantee: If you are not satisfied with your first bag, you may request a 100% refund of the purchase price, even if the bag is empty.
  • Exclusions: This guarantee does not apply to multi-pack bundles, The Luminous Ritual (AM+PM) set, or repeat purchases of the same formula.
  • How to Claim: To initiate a request, please email our support team at info@artisanalume.com within 30 days of your delivery date.

2. General Returns (Unopened Items)

For all other orders (subsequent purchases or non-eligible items), we accept returns on unopened products in their original packaging within 30 days of the delivery date.

  • Process: Please contact us at info@artisanalume.com with your order number to receive return authorization and instructions.
  • Condition: Items must be in their original, sealed, and undamaged condition.

3. Damaged or Defective Items

If your order arrives damaged or with a compromised seal, we are committed to making it right.

  • Reporting: Please report any shipping damage or manufacturing defects to info@artisanalume.com within 48 hours of receipt.
  • Evidence: Please include photographic evidence of the shipping box and the damaged product.
  • Resolution: Verified quality or transit issues will be resolved with a priority replacement or a full refund.

4. Shipping Costs

  • Original Shipping: Initial shipping costs paid at the time of purchase are non-refundable.
  • Return Shipping: The customer is responsible for all return shipping costs for standard returns. We recommend using a tracked shipping service, as we cannot be held responsible for lost return packages.

5. Refunds

  • Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email.
  • Timeline: If approved, your refund will be processed and automatically applied to your original method of payment within 3–5 business days.
  • Restocking Fees: There are no restocking fees for authorized returns.

6. Subscription Cancellations

  • Flexibility: You may pause or cancel your subscription at any time via your account portal.
  • Deadline: To ensure your changes take effect before your next billing cycle, cancellations must be made at least 72 hours before your next scheduled shipping date.
  • Policy: We do not offer refunds for subscription orders that were processed prior to the 72-hour cancellation window.